Terms & Conditions

Effective Date: June 2026

Welcome to Neo Herbs Pharma. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our website.

1. About Us

Neo Herbs Pharma is engaged in the manufacturing, distribution, and sale of Ayurvedic, herbal, and healthcare products through its website and authorized channels.

These Terms & Conditions govern your use of our website and the purchase of products offered through it.

2. Acceptance of Terms

By accessing this website, creating an account, placing an order, or using any service provided by Neo Herbs Pharma, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

3. Eligibility

You must be at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.

By using this website, you represent that you have the legal capacity to enter into a binding agreement.

4. Products and Information

We make every effort to ensure that product descriptions, images, pricing, ingredients, and other information displayed on the website are accurate.

However, we do not warrant that product descriptions, images, or other content are error-free, complete, or current.

Product packaging may vary from images displayed on the website.

5. Health Disclaimer

The information provided on this website is for general informational and educational purposes only.

Our Ayurvedic and herbal products are not intended to diagnose, treat, cure, or prevent any disease unless specifically approved under applicable laws and regulations.

Customers should consult a qualified healthcare professional before using any healthcare, herbal, or Ayurvedic product, especially if pregnant, nursing, taking medication, or suffering from a medical condition.

Neo Herbs Pharma shall not be liable for any adverse reactions resulting from misuse, self-medication, allergies, or failure to follow product instructions.

6. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices are subject to change without prior notice.

We reserve the right to correct pricing errors and cancel orders placed at incorrect prices.

Payments must be completed through approved payment methods available on the website.

7. Order Acceptance

Placing an order does not guarantee acceptance.

Neo Herbs Pharma reserves the right to:

• Accept or reject any order.

• Limit product quantities.

• Cancel orders due to pricing errors.

• Refuse orders suspected of fraudulent activity.

• Cancel orders when products are unavailable.

In the event of cancellation after payment, the applicable amount will be refunded.

8. Shipping and Delivery

Shipping and delivery timelines are estimates only and may vary based on location, courier operations, weather conditions, and other circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

Further details are available in our Shipping & Delivery Policy.

9. Returns, Refunds and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Return, Refund & Cancellation Policy available on this website.

By placing an order, you agree to the terms outlined in that policy.

10. User Accounts

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your login credentials.

• You are responsible for all activities conducted under your account.

• You must immediately notify us of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms & Conditions.

11. Intellectual Property Rights

All content on this website, including but not limited to:

• Logos

• Brand names

• Product names

• Images

• Graphics

• Text

• Website design

• Videos

• Software

is the exclusive property of Neo Herbs Pharma or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

12. Prohibited Activities

Users shall not:

• Use the website for unlawful purposes.

• Attempt unauthorized access to systems or data.

• Distribute malicious software.

• Interfere with website functionality.

• Copy or misuse website content.

• Submit false or misleading information.

Any violation may result in legal action and termination of access.

13. Limitation of Liability

To the maximum extent permitted by law, Neo Herbs Pharma shall not be liable for any:

• Indirect damages

• Consequential damages

• Loss of profits

• Business interruption

• Data loss

• Personal injury resulting from misuse of products

arising from the use of the website or products purchased through the website.

Our total liability shall not exceed the amount paid by the customer for the relevant product or order.

14. Third-Party Links

Our website may contain links to third-party websites for customer convenience.

Neo Herbs Pharma does not control or endorse such websites and is not responsible for their content, privacy practices, or services.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

16. Force Majeure

Neo Herbs Pharma shall not be liable for failure or delay in performance caused by events beyond reasonable control, including natural disasters, government actions, internet outages, labor disputes, pandemics, transportation disruptions, or other force majeure events.

17. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time without prior notice.

Updated versions will be posted on this page and become effective immediately upon publication.

Continued use of the website after changes constitutes acceptance of the revised Terms.

18. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of Neo Herbs Pharma.

19. Contact Information

For questions regarding these Terms & Conditions, please contact:

Neo Herbs Pharma
Website: https://www.neoherbspharma.com
Email: info@neoherbspharma.com

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.