Shipping & Delivery Policy
Effective Date: June 2026
At Neo Herbs Pharma, we are committed to delivering your orders safely, accurately, and on time. This Shipping & Delivery Policy outlines our shipping procedures, delivery timelines, and related terms.
Order Processing
All orders are processed after successful payment confirmation and order verification.
Orders are typically processed within 1–3 business days, excluding Sundays, public holidays, and unforeseen operational disruptions.
Once your order has been processed and dispatched, you will receive a confirmation message and/or email containing shipment details and tracking information, where available.
Shipping Coverage
Neo Herbs Pharma currently ships products across India. Delivery availability may vary depending on the serviceability of your location by our courier partners.
For international shipping inquiries, customers may contact our support team before placing an order.
Delivery Timeline
Estimated delivery times are as follows:
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Metro Cities: 3–7 Business Days
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Tier 2 & Tier 3 Cities: 5–10 Business Days
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Remote or Rural Areas: 7–14 Business Days
Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, transportation delays, government restrictions, courier issues, or high order volumes.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Neo Herbs Pharma may offer free shipping on selected products, promotional campaigns, or minimum order values at its sole discretion.
Any shipping charges paid during checkout are non-refundable except in cases where the order cannot be fulfilled due to our error.
Order Tracking
Customers will receive shipment details via email, SMS, or WhatsApp once the order is dispatched.
Tracking information may take up to 24 hours to become active after dispatch.
Delivery Attempts
Our courier partners may make multiple delivery attempts before returning the package to us.
Customers are requested to provide accurate shipping information and ensure availability to receive the package during delivery hours.
Additional shipping charges may apply for re-dispatching returned shipments caused by incorrect addresses, failed delivery attempts, or customer unavailability.
Delayed Deliveries
While we strive to ensure timely delivery, Neo Herbs Pharma shall not be held liable for delays caused by:
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Natural disasters
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Weather disruptions
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Government regulations
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Strikes or transportation interruptions
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Courier service delays
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Incorrect customer information
In such situations, we will make reasonable efforts to keep customers informed regarding the status of their shipments.
Damaged or Tampered Packages
Customers are advised to inspect packages upon delivery.
If the package appears damaged, tampered with, leaking, or opened, please:
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Refuse delivery where possible.
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Take clear photographs of the package.
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Contact our customer support team within 48 hours of delivery.
Claims submitted after this period may not be eligible for investigation or resolution.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping details.
Neo Herbs Pharma shall not be responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete addresses provided during checkout.
Undeliverable Orders
Orders returned due to incorrect addresses, repeated delivery failures, refusal of delivery, or customer unavailability may be subject to additional shipping charges for re-delivery.
Refunds for such orders will be processed according to our Return, Refund & Cancellation Policy.
Contact Us
For any questions regarding shipping, delivery, or order tracking, please contact:
Neo Herbs Pharma
Website: https://www.neoherbspharma.com
Email: info@neoherbspharma.com
We appreciate your trust in Neo Herbs Pharma and are committed to delivering quality healthcare products with reliable service.